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Production Support Lead

Santa Clara Area, California

Post Date: 08/28/2017 Job ID: JN -082017-8467
MindSource is searching for a Production Support Lead to work in Sunnyvale, CA


- Ensure our client's servers are highly available

- Monitor, Validate the system using Splunk / Hubble to ensure to ensure up-time

- Modify / update alerts to reduce the Signal-to-noise ratio

- Debug issues to analyze the root cause, clearly communicate the impact and mitigation plan

- Effectively communicate with partners about Integration points.

- Participate in Production release, pager duty

- Lead the existing production support team


Bachelor s degree in Computer Science or related Engineering field (or equivalent experience)

Expertise in production support

Expertise in Splunk or similar monitoring platforms

Hubble experience is an additional value, not a must

Excellent troubleshooting skills

Good verbal and written communication skills

Understanding of regulations/frameworks (ex: PCI, PII, ISO 27001, NIST)

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