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ServiceNow Architect

Santa Clara Area, California

Post Date: 09/11/2017 Job ID: JN -092017-8479

Job Description:

The contract role would be for Design and Architecture of ServiceNow ITSM/PPM application. The Architect will work very closely with ITSM Process Architect, PPM Process Architect, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. The ideal candidate should have deep expertise of ServiceNow technologies. The role requires the candidate to be a hands on architect.


Understands technical and functional design requirements for ServiceNow

Provide High Level Design and technical solutions for ServiceNow implementation

Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies

Design and Architect ServiceNow CMDB and Discovery Jobs

Design and Architect Automation workflows using ServiceNow Orchestrator

Understands the workflow engines

Create prototypes for client engagements

Understanding of PPM Module

Identifies system deficiencies and recommends solutions

Understands the necessity of and contributes to coding standards

Develops internal and external meeting objectives and agendas

Prioritizes multiple tasks effectively

Deliver technical design documents

Promotes active listening with team members.

Contributes appropriately to conversations.

Follows through with commitments and fosters mutual trust with fellow employees.

Assumes additional responsibility without being asked.

Encourages fellow team members to make innovative contributions and embrace new ideas.


Required Qualifications:

Bachelor's degree or equivalent experience

At least 8+ years of experience in implementation and design of ITSM platforms like BMC Remedy, HP ServiceManager or ServiceNow

At least 4+ years of experience in Design and Implementation of ServiceNow Automation Platform

The candidate should be trained in ITILv3 foundation certified

Experience with JavaScript, XML and XSL stylesheets

Able parse XML schemas

Understanding of Software as a Service

Understanding of SOA and Web Services concepts.

Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, email etc

Demonstrated experience in design and implementation

Strong leadership, communication and influencing skills

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